Shipping policy

Lucky Day Mahjong Shipping Policy

Our goal is for your Lucky Day Mahjong pieces to arrive safe, beautiful, and ready to play. This policy explains how we handle processing times, shipping options, and delivery.

1. Processing Times

For in‑stock items:
Orders are typically processed within 2–4 business days after payment is received. Processing time does not include carrier transit time.

For preorder items:
Preorder processing begins once inventory arrives at our warehouse. Estimated ship dates for preorders are shown on the product page and at checkout. These are good‑faith estimates and may shift due to production or transit delays. If timelines change significantly, we’ll update you by email.

2. Shipping Methods & Costs (United States Only)

We currently ship orders within the United States.

  • Shipping options and pricing are displayed at checkout based on your delivery address and order weight.

  • Occasionally we may offer free or discounted shipping promotions; any such offers will be clearly marked on the website and may have minimum order or regional requirements.

  • If your address isn’t accepted at checkout or you have a special request, please reach out and we’ll let you know if we can accommodate it.

3. Tracking & Delivery

Once your order ships, you’ll receive a shipping confirmation email with tracking information where available.

Delivery times depend on the carrier and service level selected at checkout. Estimated delivery windows are provided for convenience and are not guaranteed; weather and carrier issues can impact timing.

When your tracking shows “Delivered” to the address you provided, responsibility for the package passes to you. If you can’t locate a delivered package, we recommend checking with neighbors and your carrier first, then contacting us so we can help explore options.

4. Shipping Address Accuracy

Please double‑check your shipping address before submitting your order.

  • Incorrect or incomplete addresses can result in delays, returns to sender, or additional fees.

  • If an order is returned to us due to an incorrect address, we can reship to a corrected address; additional shipping charges will apply.

If you realize you’ve made a mistake, email us as soon as possible at CustomerSupport@LuckyDayMahjong.com. If the order has not yet entered fulfillment, we’ll do our best to adjust the address.

5. Lost, Delayed, or Stolen Packages

We know how disappointing shipping issues can be, and we’ll always try to help.

  • If your package appears stalled in transit, please contact the carrier first using your tracking number, then reach out to us with any reference numbers they provide.

  • For packages marked “Delivered” that you cannot locate, check with neighbors and your local carrier office. In many cases, packages turn up within a few days.

  • While we are not responsible for packages lost or stolen after carrier delivery is confirmed, we will review each situation case‑by‑case and may offer guidance or options such as replacement or store credit, depending on circumstances and inventory availability at our discretion.

6. Shipping for Preorders

Because preorders help us produce inventory specifically for you:

  • Preorder items ship once inventory arrives and passes quality checks.

  • If your order contains both in‑stock and preorder items, we may ship them together when the preorder items are ready, or partially ship in‑stock items first; any such details will be noted on the product page or at checkout.

  • Preorder shipping timelines may shift due to production or freight delays. In the rare case of a significant delay, we may, at our discretion, offer options such as store credit or other remedies consistent with our Return & Preorder Policy.

7. Contact Us About Shipping

If you have questions about shipping options, timing, or a specific order, we’re happy to help.

Email: CustomerSupport@LuckyDayMahjong.com