Refund policy

In-Stock Returns

In-stock items may be returned within 14 days of delivery. Items must be unused, unplayed, complete, and in their original condition and packaging.

Factory-sealed or shrink-wrapped sets must remain unopened to receive a full product refund. Opened but unused items may be accepted if approved and in resellable condition; a 20% restocking fee may apply.

Original shipping charges are non-refundable, and customers are responsible for return shipping unless the item is defective or we sent the wrong product.

Preorders

Preorder sales are considered final once your order is placed and we have committed to production.

If you contact us before production is locked in, we may be able to cancel your order at our discretion. A non-refundable fee of up to 5% of the purchase price may apply to cover processing and administrative costs.

Estimated ship dates may change due to production or shipping circumstances. We’ll communicate significant updates by email. In the rare event of a significant delay, we may, at our discretion, offer store credit.

Damaged or Defective Items

Please inspect your order upon arrival and contact us within 7 days of delivery regarding damaged items, significant defects, or missing components.

Minor variations between production batches and small production marks that do not affect gameplay are not considered defects.

If we confirm a defect, we’ll work with you on an appropriate solution, which may include repair, replacement, store credit, or a refund if the purchased item is out of stock.

Exchanges & Non-Returnable Items

We do not offer direct exchanges. If an eligible item is returned, you may place a new order for your preferred style or color.

Gift cards, items marked final sale or non-returnable, and customized, personalized, or special-order products are not eligible for return unless they arrive damaged or defective.

How to Start a Return

Email CustomerSupport@LuckyDayMahjong.com with your order number, clear photos of the product and packaging, and a brief description of your return or issue.

We’ll do our best to respond within 1–2 business days with next steps.