Refund policy

Lucky Day Mahjong Returns & Preorders

Our goal is for our customers to be genuinely delighted with their Lucky Day purchase. If something isn’t quite right, we’re here to help and make the process as smooth as possible.

1. In‑Stock Items

For items that are in stock and ready to ship:

• Return window: You may return in‑stock products within 14 days of delivery.

• Condition: Items must be unused, unplayed, and in their original condition and packaging, with all components included (such as tiles, racks, mats, bags, dice, inserts, and printed materials).

• Sealed sets and packaging: Shrink‑wrapped or factory‑sealed sets need to be returned unopened to receive a full product refund.

• Opened but unused: If seals are broken but the set is complete and in resellable condition, we may apply a 20% restocking fee to cover inspection, repacking, and handling.

• Shipping costs: Original shipping charges are not refundable, and return shipping is your responsibility unless the item is defective or we sent the wrong product.

If you’re unsure whether your item qualifies, just reach out—we’re happy to review photos and talk it through with you.

2. Preorder Items

Preorders help us produce the right amount of inventory for our wonderful community of customers, so the rules are a bit different.

• All preorder sales are considered final once your order is placed.

• Preorders cannot be cancelled due to a change of mind, duplicate order, or financial reasons after we’ve committed to production.

• If you contact us before we lock in production, we may be able to cancel at our discretion, often with a small non‑refundable fee to cover payment processing and administrative costs.

• If our estimated ship date shifts, we’ll keep you updated by email. We never plan on delays, but they can happen with production and shipping, and we truly appreciate your patience. In the rare case of a significant delay, we may, at our discretion, offer store credit.

Our goal is to be transparent so you can preorder with confidence while we protect the inventory we’re creating specifically for you.

3. Defective or Damaged Items

We take quality seriously and want your tiles to arrive beautiful and ready to play.

• Inspection: Please check your order soon after it arrives and contact us within 7 days if you notice damage, defects, or missing components.

• What counts as a defect: Major issues like broken tiles, serious misprints, or missing components. Minor variations, natural batch differences, and small marks that occur in production and do not affect gameplay are not considered defects.

• Our promise: If we confirm a defect, we will work quickly with you on a solution that may include repair, replacement, store credit, or a refund if we are out of stock of the item you purchased.

4. Exchanges

We don’t offer direct exchanges at this time.

If you’d like a different style or color, you can follow the return process (for eligible items) and place a new order for your preferred set. This helps get the new item to you faster and keeps the process simpler for everyone.

5. Non‑Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

• Gift cards

• Final sale, clearance, or discounted items marked as non‑returnable

• Customized, personalized, or special-order products, if offered

6. Child Safety

Some Lucky Day Mahjong products and accessories, including dice, may contain small parts and are not designed for young children. Please keep small components away from children, as they may present a choking hazard. Use our products responsibly and only in ways appropriate for the age and abilities of the players.

7. How to Reach Us

To start a return or report an issue:

• Email us at: CustomerSupport@LuckyDayMahjong.com

• Include:

  • Your order number

  • Clear photos of the product and packaging

  • A short description of what’s wrong

We’ll do our best to respond within 1–2 business days with next steps and the return address if needed.

8. Refund Timing

Once we receive and inspect your return, we’ll process any applicable refund (minus shipping and the 20% restocking fee, if relevant) to your original payment method within about 7–10 business days.